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Disclaimer
Every effort has been made to ensure the information provided is correct. The dates, times and other details shown in the tables may, from time to time, be changed without notification. CAG and/or its agents, employees or contractors are not responsible for any incorrect information and are, therefore, not liable in any way for inaccuracies or errors. Users are advised to consult with airlines directly before travelling.

FREQUENTLY ASKED QUESTIONS ABOUT CHANGI AIRPORT DEPARTURES

Before departing from Singapore, passengers should familiarise themselves with immigration and customs requirements, including the latest travel advisories, airline-specific luggage requirements, and security screening procedures. This includes checking for any travel restrictions related to your destination, understanding the liquids, aerosols, and gels (LAGs) policy, and ensuring that all travel documents are up-to-date and readily accessible. It is also advisable to review Changi Airport's website for any last-minute updates or changes to airport protocols.

It is generally recommended that passengers arrive at Changi Airport at least two to three hours before their scheduled departure time for short-haul flights, and three to four hours for long-haul flights. This allows ample time for check-in, security clearance, and any unforeseen delays, ensuring a stress-free start to your journey.

You can also access up-to-the-minute flight departure information via the Changi mobile app. These resources offer live updates on flight statuses, including any delays, cancellations, and gate changes. With the Changi app, you can keep all the latest airport and flight information right at your fingertips. For added convenience, activate notifications within the app to receive real-time alerts and reminders about your flight's status, ensuring you are always informed and prepared.

Changi Airport is designed for easy navigation, with clear signage and interactive directories located throughout the departure halls. The Changi mobile app also offers navigation tools and maps to help passengers find their way to boarding gates, shops, dining areas, and snooze lounges efficiently.


Moreover, information counters staffed by helpful personnel are readily available across various points, offering assistance and directions to ensure you reach your destination within the airport without any hassle.

 

At Changi Airport, ensuring a smooth and accessible departure experience for every passenger, especially those with special needs or mobility concerns, is a priority. To support this, we offer a range of services to those in need of assistance at the airport, such as wheelchair support and personalised escort through security and immigration checkpoints. These services can be organised in advance through your airline or by contacting Changi Airport’s customer service directly. We advise arranging these services ahead of time to guarantee that all necessary preparations are in place for your departure.

Changi Airport's departure area is outfitted with an array of amenities and facilities meticulously curated to elevate your travel experience. From a diverse selection of culinary delights and extensive duty-free shopping opportunities to complimentary Wi-Fi, plush snooze lounges, and engaging leisure options including tranquil gardens, state-of-the-art cinemas, and a refreshing swimming pool, everything is designed with your comfort and enjoyment in mind. At Changi Airport, you have access to all the essentials for dining, shopping, or unwinding in style before your flight.